Pelican Executive Suites

Frequently Asked Questions

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Booking

When you book with us directly, you’ll receive our most competitive rate and avoid additional fees incurred from booking via third-party websites. In addition, we’ll instantly have all your information on hand to facilitate effortless communication rather than relying on third-party messaging applications.

Start your search by exploring our range of stylish furnished rentals here. You can also message our friendly Pelicanstay Customer Service Team or email us at [email protected].

Payment is taken immediately to secure your booking through our website. If you book through one of our affiliates, a partial payment or full payment may be collected depending on the booking process.

For your peace of mind, when you book directly through Pelicanstay you have up until 14 days prior to your reservation to notify us for free cancellation. Cancellations made after this period may incur charges.

Should your booking be made through a third-party website the refund policy will be as stated in their terms and conditions.

Yes, where we can, we always endeavor to accommodate our guest’s needs and requirements.

To ensure we can facilitate your requests, please call us or email us at [email protected].

During Your Stay

Our fully furnished rentals feature all the essentials – FREE Wi-Fi, a fully equipped kitchen, modern amenities throughout, fresh linens, towels, welcome toiletries and much more for a comfortable, hassle-free stay.

Our friendly onsite manager is also just a phone call away and happy to assist you during your stay.

Our Pelicanstay Customer Service Team will be happy to assist you with questions you may have about your stay with us.

Instructions on how to enter your property will be sent to your provided email address before check-in.

Check-in time is 3pm and check-out is 11am. When possible, we will do our best to accommodate an early check-in or late check-out.

Please call in your request to our Pelicanstay Customer Service Team at the time of booking so we can confirm that your request can be accommodated, or alternative arrangements made.

Select properties include complimentary parking. Check with our Pelicanstay Customer Service Team for more information on the facilities available at your selected property.

All our modern rentals offer a full range amenities and services for a relaxing stay. All our apartments are furnished with modern décor, a fully equipped kitchen, fresh linens, towels and welcome toiletries, FREE WiFi and much more.

We also have additional city-specific services and amenities. Should you wish to know more, please contact our Pelicanstay Customer Service Team who will be happy to assist you.

If you require additional cleaning during your stay, please inform our Customer Service Team. Please note additional charges may apply depending on your length of stay.

Please call our Pelicanstay Customer Service Team for more information.

Our Pelicanstay Customer Service Team is always available to assist you and during your stay your onsite manager is also just a phone call away and happy to help.

Your Pelicanstay Customer Service Team is happy to help 24/7 via text or phone. You can also email [email protected] or through our contact form.